Frequently asked questions

Go to Properties and choose "Add property". Enter the address and purchase details — you can add tenants and rent on the Rent page afterwards.

Open Rent and choose "Add tenancy". Enter the tenant, property, rent amount, how often it’s due and the due day. Add the bank reference they use so payments match automatically.

On Add expense, choose "Take photo" or "Upload". Letmode reads the date, supplier, amount and category for you to check, then saves the photo with the expense so you can view it later.

Fill the fields in by hand — the photo is still saved with the expense. Clear, flat, well-lit photos read best. If scans keep failing, the message under the photo explains why (for example the daily limit or file size).

Categories follow HMRC’s property headings. Like-for-like repairs are "Repairs and maintenance"; improvements are "Capital Expenditure" (not deducted from rental profit); mortgage interest is "Property finance costs", which gets a 20% tax credit rather than a deduction.

Go to Bank and choose "Connect a bank". You’ll sign in on your bank’s own page via TrueLayer (FCA-regulated) — Letmode never sees your bank login and has read-only access.

Banks require you to re-confirm access every 90 days. On the Bank page, choose "Reconnect" and approve again — your existing transactions and matches are kept.

Payments match on the tenant’s bank reference, or their surname plus the exact rent. On the Bank page, pick the tenant from the dropdown next to the payment, and add their usual reference to the tenancy so future payments match automatically.

Open Bank → "Review outgoing payments". Choose "Suggest categories" and Claude proposes a category and property for each payee. Check them, then approve — Letmode links to any matching receipt so nothing is counted twice.

Add each certificate on the Compliance page with its issue date — Letmode suggests the expiry (gas 12 months, EICR 5 years, EPC 10 years) and flags it as it becomes due. Mark items "Not applicable" where they don’t apply, such as gas in an all-electric flat.

Edit the tenancy on the Rent page and fill in when you received the deposit, when it was protected, the scheme and reference. Unprotected deposits show a 30-day deadline on Compliance.

It depends on your gross rental and self-employment income: over £50,000 (from April 2026), £30,000 (from April 2027) or £20,000 (from April 2028). Use the free MTD checker at /mtd-checker for your dates.

Letmode prepares your quarterly figures in HMRC’s format (Export → Making Tax Digital) for you or your accountant to submit. Direct filing to HMRC is being prepared and will switch on once HMRC approves new software for production.

Starter £12/month (up to 2 properties), Pro £24/month (up to 10) and Portfolio £48/month (unlimited properties with 1-to-1, same-business-day support). You can change or cancel any time from Billing.

Go to Billing → "Manage subscription". Cancelling stops renewal at the end of your current period; you keep access until then and can export all your data.

On the sign-in page choose "Forgot password?" and we’ll email a reset link. Check your spam folder if it doesn’t arrive within a few minutes.

Go to Export to download an Excel workbook (profit & loss per property, every rent payment and all expenses), or the Making Tax Digital quarterly figures.

Your data is stored with Supabase in the EU and only you can access your records. Bank access is read-only through TrueLayer, and HMRC sign-in happens on HMRC’s own site — we never see those passwords.